A customer and application-centric approach

For cable service providers, competition is fierce and comes in various forms, such as streaming video and 5G operators; preserving and elevating customer satisfaction is imperative, as is quantifying and managing video fraud to protect from revenue loss and impact to the bottom line.


Case Study: Empowering Net1 with Customer Care Insights

Sandvine’s Application and Network Intelligence portfolio of use cases and products provides cable service providers with the tools for: delivering proactive care, protecting the upstream link from congestion, and identifying and managing video fraud.

For Net1, the key to maintaining high-quality service is to restrict the growth of new subscriber numbers and monitor existing subscribers carefully to ensure sufficient bandwidth availability. Net1’s Customer Care team is empowered by Sandvine’s Customer Care Insights - a network intelligence driven tool that provides an instant, single-user, network view.  The deployment of Customer Care Insights has resulted in a 35% reduction in the average call handling time. It has also created a more streamlined and efficient onboarding process for customer care agents.


Customer Care Insights
Net1 Case Study
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The broadest set of intelligence-based solutions in the industry
OTT 2.0 Management
Manage the surge of the next generation of bandwidth-intensive encrypted applications
Subscriber-Centric Experience
Take a subscriber-centric approach with real-time insights for proactive care and workflow automation
Fraud Management
Protect revenue by identifying video related fraud activities

Featured use cases

Video QoE Analysis
Analyze user perception of video performance based on video-centric QoE metrics
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Gaming QoE Analysis
Analyze critical gaming QoE metrics
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Subscriber Service Analysis
Rapidly identify sources of subscriber QoE issues
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Home Network Diagnostics
Proactively diagnose in-home WiFi issues
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Analytics Products
Sandvine's Insights Product Family aggregates the intelligence collected from your entire network and visualizes it based on the use case deployed on your network.
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Data Plane Products
Sandvine’s ActiveLogic equips operators with a simplified, hyperscale, automation-ready data plane to tackle the next era of network challenges.
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Control Plane Products
Next generation control plane for automated networks.
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Sandvine’s iQ platform allows operators to take advantage of the benefits of moving through the phases of their cloud journey without sacrificing performance.
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Global Internet Phenomena
Sandvine are the thought leaders in all things internet phenomena
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Avoiding the Stall
An operator's guide to video QoE
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Video and Television Fraud Management
Discover, monitor, and take action on video and television piracy
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More Resources
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