A customer and application-centric approach

For cable service providers, competition is fierce and comes in various forms, such as streaming video and 5G operators; preserving and elevating customer satisfaction is imperative, as is quantifying and managing video fraud to protect from revenue loss and impact to the bottom line.

 

Case Study: Empowering Net1 with Customer Care Insights

Sandvine’s Active Network Intelligence portfolio of use cases and products provides cable service providers with the tools for: delivering proactive care, protecting the upstream link from congestion, and identifying and managing video fraud.

For Net1, the key to maintaining high-quality service is to restrict the growth of new subscriber numbers and monitor existing subscribers carefully to ensure sufficient bandwidth availability. Net1’s Customer Care team is empowered by Sandvine’s Customer Care Insights - a network intelligence driven tool that provides an instant, single-user, network view.  The deployment of Customer Care Insights has resulted in a 35% reduction in the average call handling time. It has also created a more streamlined and efficient onboarding process for customer care agents.

 

Customer Care Insights
Net1 Case Study
Read Case Study

The broadest set of intelligence-based solutions in the industry
OTT 2.0 Management
Manage the surge of the next generation of bandwidth-intensive encrypted applications
Subscriber-Centric Experience
Take a subscriber-centric approach with real-time insights for proactive care and workflow automation
Fraud Management
Protect revenue by identifying video related fraud activities

Featured use cases

 
Video QoE Analysis
Analyze user perception of video performance based on video-centric QoE metrics
Read Solution Brief
 
Gaming QoE Analysis
Analyze critical gaming QoE metrics
Read Solution Brief
 
Real-Time Subscriber Insights
Proactive subscriber quality monitoring
Read Solution Brief
 
Home Network Diagnostics
Proactively diagnose in-home WiFi issues
Read Solution Brief

Cable solutions and use cases

Products

 
Analytics Products
Sandvine's Insights Product Family aggregates the intelligence collected from your entire network and visualizes it based on the use case deployed on your network.
Learn More
 
Data Plane Products
Sandvine’s ActiveLogic equips operators with a simplified, hyperscale, automation-ready data plane to tackle the next era of network challenges.
Learn More
 
Control Plane Products
Next generation control plane for automated networks.
Learn More
 
Platforms
Sandvine’s iQ platform allows operators to take advantage of the benefits of moving through the phases of their cloud journey without sacrificing performance.
Learn More

Resources

 
Global Internet Phenomena
Sandvine are the thought leaders in all things internet phenomena
View Reports
 
Avoiding the Stall
An operator's guide to video QoE
Watch Webinar
 
Video and Television Fraud Management
Discover, monitor, and take action on video and television piracy
Watch Webinar
 
More Resources
Access our entire resource library
View Library