Customer Support | Sandvine

Sandvine begins our support cycle in in the early product design stages so we can provide the most professional and efficient support. We continue our support through the entire product lifecycle, ensuring that your customers are satisfied with their broadband network. All of Sandvine's services offerings are designed to create a memorable and satisfying customer experience where your expectations are not only met, but exceeded.

New Customer Technical Support phone numbers:

Worldwide Direct = +1.519.880.2255
US/Canada Toll Free = +1.866.343.2720
Sweden = 020791933
UK = 08081894470
Australia = 1800280519
Japan language (PacketLogic products only) local business hours support (10am-6pm JST) = 006633821742 (or can always contact 24x7x365 Customer Technical Support)

Sandvine Customer Support

The Sandvine Technical Assistance Center (TAC) is positioned at the core of our customer support operation. With locations worldwide our support engineers can provide 24 x 7 support to our customers located anywhere in the world. We provide customers with access to self-service tools, product and technical documentation, knowledge base solutions and the resources of the entire company.

Network Application Visibility Library Support

A Team of support engineers dedicated to Sandvine's Network Application Visibility Library (NAVL) can provide support to our customers located throughout the world.

Email NAVL Support:
oem-support@sandvine.com

Downloads

Download Software using the links below

"Procera offers lots of chances and opportunities to explore and share knowledge. This is the best place for those who are keen to learn new things on regular basis."

Sanjida in Kelowna, Canada, QA Engineer.
"Procera offers lots of chances and opportunities to explore and share knowledge. This is the best place for those who are keen to learn new things on regular basis."

Sanjida in Kelowna, Canada, QA Engineer.
"Procera offers lots of chances and opportunities to explore and share knowledge. This is the best place for those who are keen to learn new things on regular basis."

Sanjida in Kelowna, Canada, QA Engineer.

Sandvine Customer Support

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