Sandvine begins our support cycle in in the early product design stages so we can provide the most professional and efficient support. We continue our support through the entire product lifecycle, ensuring that your customers are satisfied with their broadband network. All of Sandvine's services offerings are designed to create a memorable and satisfying customer experience where your expectations are not only met, but exceeded.

 

New Customer Technical Support phone numbers:

  • Worldwide Direct = +1.519.880.2255
  • US/Canada Toll Free = +1.866.343.2720
  • Sweden = 020791933
  • UK = 08081894470
  • Australia = 1800280519
  • Japan language (PacketLogic products only) local business hours support (10am-6pm JST) = 006633821742 (or can always contact 24x7x365 Customer Technical Support)

The Sandvine Technical Assistance Center (TAC) is positioned at the core of our customer support operation. With locations worldwide our support engineers can provide 24 x 7 support to our customers located anywhere in the world. We provide customers with access to self-service tools, product and technical documentation, knowledge base solutions and the resources of the entire company.

A Team of support engineers dedicated to Sandvine's Network Application Visibility Library (NAVL) can provide support to our customers located throughout the world.

Email NAVL Support:
oem-support@sandvine.com

 



Download Software using the links below

  • "Procera offers lots of chances and opportunities to explore and share knowledge. This is the best place for those who are keen to learn new things on regular basis."

    Sanjida in Kelowna, Canada, QA Engineer.

  • "Procera offers lots of chances and opportunities to explore and share knowledge. This is the best place for those who are keen to learn new things on regular basis."

    Sanjida in Kelowna, Canada, QA Engineer.

  • "Procera offers lots of chances and opportunities to explore and share knowledge. This is the best place for those who are keen to learn new things on regular basis."

    Sanjida in Kelowna, Canada, QA Engineer.

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