Get to Know Your Subscribers and Your Network, to Make Informed Decisions
Communications service providers (CSPs) make important strategic decisions every day—What new services should we explore? Where should capital investments go? Should we introduce more CDNs?—and Sandvine has a long history of providing the critical insight on which informed decisions are based.
With Sandvine, you can measure what matters—including volume, time, events, and even video and web browsing subscriber quality of experience—and consume the data however you want: in our Network Demographics reporting interface, our Network Analytics dashboards, or your own big data and customer experience management (CEM) systems.
With this information, you won’t find yourself wondering what’s happening on your network ever again—you’ll know with certainty.
Example Use Cases
To give you some more ideas, here is a selection of use cases that begin to show the breadth of our business intelligence capabilities.
Customer Experience Management
Access the data you need to manage all aspects of the customer journey to increase loyalty, reduce churn, and increase revenue.
Make data-driven decisions with insight into key subscriber, device, and application behaviors on the network.
Get real-time visibility into network behaviors to diagnose and troubleshoot the network.
Network Diagnostics and Troubleshooting
Find and diagnose issues on the network before they become larger problems with real-time visibility into network behaviors.
Quality of Experience (QoE)
Understand factors affecting subscriber QoE including VoIP, Video, and Website QoE.
Discover the unique characteristics of devices that are being used to share their mobile Internet connection with other devices.
Business Intelligence with Sandvine
A Keynote Presentation
In this 15 minute overview, Matthew Trushinski discusses how Sandvine can help CSPs make informed business decisions in the era of big data with unique measurements, easy-to-use reporting, powerful analytics, and configurable data records.
Measuring Web Browsing Quality of Experience
In this paper, we explore the challenges of monitoring web browsing QoE and propose requirements for those who wish to produce solutions in this space. We show that by meeting a relatively small list of specific requirements, a real-world solution can deliver meaningful insight into web browsing quality of experience.
Video Quality of Experience: Requirements and Considerations for Meaningful Insight
By understanding the complexities associated with measuring video QoE from the end user perspective, CSPs will be in a position to make an informed decision on a suitable solution.