SITAONAIR creates e-Aircraft™ solutions to address the challenges and value-generating opportunities of the air travel industry. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

The Challenge

Ensuring a high-quality web browsing and video experience are essential for SITAONAIR to provide the best possible service to their subscribers.

SITAONAIR wanted to measure numerous attributes to measure both web and video quality, so that they can proactively diagnose network issues and identify quality-related network trends before they impact their subscribers.

The Solution

Sandvine’s Policy Traffic Switch (PTS) is deployed in SITAONAIR’s network and carefully manages traffic for dozens of airlines, and thousands of planes and daily passengers. Sandvine identifies traffic and provides real-time policy enforcement to prioritize applications, while also measuring subscriber quality of experience and making that information available in reports.

Sandvine provides detailed measurements that let SITAONAIR understand how the in-flight Internet service is used. This information can later be used to study the potential for new services and to enhance traffic management policies that optimize use of available bandwidth.

In April 2016, the SITAONAIR and Sandvine deployment was awarded as the “Most Innovative Policy-Enabled Project or Application” at the 2016 Policy Control Awards held in Berlin. The Policy Control Awards are judged by leading industry analysts and are handed out annually to honor the best network policy control innovation.

Success Story: SITAONAIR Brings Quality Internet Experiences to 30,000 Feet

SITAONAIR, a European mobile virtual network operator (MVNO), provides satellite Internet services to a number of airlines, allowing passengers to use their wireless devices en route. Passengers enjoy the convenience of connecting with friends and family and keeping up with events while cruising at thirty thousand feet.

But to ensure everyone has a good experience, the satellite bandwidth must be carefully shared between all the service’s users, and that’s where Sandvine comes in.

Read Story

Access Technologies
Provides inflight WiFi to more than 25 major airlines.

"Passengers’ needs have evolved to the point where web connectivity is now an essential for many. Sandvine has worked closely with our team to ensure we deliver a high-quality Internet experience to passengers at 30,000 feet in the air letting airlines meet these ever-increasing expectations."

Greg Ouillon
Chief Technology Officer

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UPDATED : 2017-05-19 14:11:05