In the News | Sandvine

European Commissioner for the Internal Market Thierry Breton has been on the phone to Netflix CEO Reed Hastings to officially request the streaming service slow down downloads.

A top European Union official called on Netflix and other streaming-video services to reduce video quality to standard-definition format — forgoing HD for now — so that internet networks don’t get overloaded during the COVID-19 pandemic.

Netflix will reduce streaming quality in Europe for at least the next month to prevent the internet collapsing under the strain of unprecedented usage due to the coronavirus pandemic.

As the new coronavirus spreads across the US, forcing Americans into their homes for what could be months of waiting, here are five ways the telecom industry is being affected.

But this shortfall in Customer Experience (CX) and indeed in Customer Experience Management (CEM), is by no means restricted to the consumer or domestic market. The latest UKCSI report states that customer satisfaction within the telecoms sector has