Deliver messages and interact within the browser, while the subscriber is active
The web browser commands a huge amount of subscriber attention, so it provides a fantastic medium for delivering messages and engaging with subscribers.
Sandvine OutReach gives you the ability to:
- Intelligently intersect web browsing traffic and redirect to a defined destination (e.g., notification page, subscriber portal, self-service screen, etc.): This technique is a powerful way to ensure important messages, like billing notifications or security alerts, are seen by subscribers
- Insert a floating overlay (containing text, images, audio, video, or rich HTML content) on top of the web page, with the appropriate size and orientation for the user’s device: This technique is a powerful subscriber-friendly alternative to full redirection, and is a great way to deliver notifications and promotions
Leverage browser push notifications to ensure messages can always be delivered, no matter what site a subscriber is visiting and whether or not that site is encrypted. This technique is a powerful way that allows subscribers to opt-in to timely messages and notifications from specific sites
Whitepaper: Improving Customer Experience: Best Practices for Subscriber Engagement
In this paper, we’ll share our best practices for subscriber engagement and teach CSPs how to grow top-line revenue and reduce operating costs while improving the overall customer experience.