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Subscriber Engagement

Build Profitable Ongoing Relationships With Personalized Real-Time Omni-Channel Interaction

“Subscriber engagement” has many meanings, but one thing is clear: the future of subscriber engagement is on-device.

Some people think in terms of communications channels, while others focus on specific use cases—however you look at it, we’ve got you covered with broad subscriber engagement capabilities enabled with Sandvine OutReach.

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Subscriber Engagement with Sandvine

A Keynote Presentation

In this 15 minute overview, Sanaz Hosseini discusses how Sandvine can help CSPs build profitable ongoing relationships with their subscribers using personalized, contextually relevant interactions.


Channels

Different messages are best presented in different channels, devices have widely varying capabilities, and different channels provide different engagement options.

Sandvine lets you choose the right channel or combination of channels, and optimize the experience.

Portals

Create personalized portals that provide real utility.

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Mobile Apps

Build loyalty with your own branded mobile apps.

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In-Browser Engagement

Deliver messages and interact within the browser, while the subscriber is active.

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Out-of-Band Engagement

Provide utility and create engagement on older devices.

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Use Cases

Subscriber engagement initiatives exist to grow revenue, increase loyalty, and reduce operating expenses.

Sandvine lets you rapidly implement a wide variety of specific use cases to achieve your subscriber engagement goals.

Notifications and Promotions

Deliver the right message at the right time on the right channel.

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Subscriber Self-Service

Empower subscribers to manage their own services and to carry out automated workflows.

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Marketplaces

Leverage your billing relationships and provide subscribers access to digital content and even physical goods.

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Whitepaper: Improving Customer Experience: Best Practices for Subscriber Engagement

In this paper, we’ll share our best practices for subscriber engagement and teach CSPs how to grow top-line revenue and reduce operating costs while improving the overall customer experience.

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Becoming a Digital Service Provider

Digitalization is inevitable. Millennial customers around the world have grown up with beautiful user interfaces, best-in-class digital service platforms and stunning digital ad campaigns. Due to these experiences, subscribers now expect much more from digital interactions than ever before. To meet the rising tide of digital expectations, communications service providers (CSPs) need to transform into Digital Service Providers (DSPs).

In this session, we’ll provide an overview on how a CSP can complete the digital transformation journey.

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UPDATED : 2017-04-13 15:40:31