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Subscriber Engagement

Build Profitable Ongoing Relationships With Personalized Real-Time Omni-Channel Interaction

“Subscriber engagement” has many meanings, but one thing is clear: the future of subscriber engagement is on-device.

Some people think in terms of communications channels, while others focus on specific use cases—however you look at it, we’ve got you covered with broad subscriber engagement capabilities enabled with Sandvine OutReach.

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Subscriber Engagement with Sandvine

A Keynote Presentation

In this 15 minute overview, Sanaz Hosseini discusses how Sandvine can help CSPs build profitable ongoing relationships with their subscribers using personalized, contextually relevant interactions.


Channels

Different messages are best presented in different channels, devices have widely varying capabilities, and different channels provide different engagement options.

Sandvine lets you choose the right channel or combination of channels, and optimize the experience.

Portals

Create personalized portals that provide real utility.

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Mobile Apps

Build loyalty with your own branded mobile apps.

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In-Browser Engagement

Deliver messages and interact within the browser, while the subscriber is active.

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Out-of-Band Engagement

Provide utility and create engagement on older devices.

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Use Cases

Subscriber engagement initiatives exist to grow revenue, increase loyalty, and reduce operating expenses.

Sandvine lets you rapidly implement a wide variety of specific use cases to achieve your subscriber engagement goals.

Notifications and Promotions

Deliver the right message at the right time on the right channel.

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Subscriber Self-Service

Empower subscribers to manage their own services and to carry out automated workflows.

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Marketplaces

Leverage your billing relationships and provide subscribers access to digital content and even physical goods.

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How to Engage Subscribers to Increase Profitability

Every time a subscriber interacts with a communications service provider (CSP), it’s an opportunity to strengthen the relationship. But subscriber engagement isn’t just about warm feelings: done right, it increases profitability by encouraging usage, growing revenue, lowering operating expenses, and creating happier subscribers that become advocates for your brand.

In this session, you will learn:

  • The value of real-time engagement to both CSPs and subscribers
  • The digital channels available to CSPs
  • The most powerful engagement use cases
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Ready to Engage Your Subscribers?

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UPDATED : 2016-09-19 10:53:17