Background

A new generation of network users has higher expectations about what they expect from their service providers; consequently, it is vital that network operators understand the network’s performance through metrics including key performance indicators (KPIs) and key quality indicators (KQIs). These metrics provide insight into both the end user’s experience and network-level performance of critical services and applications.

By providing clarity and insight, performance analysis enables operators to look more broadly at their business and to link network metrics with evolving customer needs and expectations.

Solution

Sandvine provides network operators with powerful metrics that combine detailed measurements into unique quality scores that quantify user experience for video and audio streaming, web browsing, VoIP, and even speed test utilities.

Using these metrics and other raw measurements enables network operators to understand network performance for:

  • Crucial network services
  • Applications used on the network
  • Network elements
  • Individual customers

Plus, by leveraging Sandvine’s traffic classification technology, network operators can go even deeper into these metrics and other important subjects, to answer questions including:

  • How do performance metrics vary by user service plan, by device, by application, by network location, by software (e.g, operating system), and more factors?
  • Is TCP causing problems on the network?
  • How much encrypted traffic is on the network, and what types of encryption are being used?
  • How do the quality metrics vary by the access technology being used (e.g., Cable, DSL, 3G RAN, 4G RAN, etc.)?
web-browsing-score.png
Web Browsing Score Heat Map

Impact and Results

By monitoring performance and making data-driven decisions, network operators are able to create competitive differentiation, gain market share, and reduce churn, while increasing revenue and profits from new services and improving subscriber quality of experience.

See our Active Network Intelligence in Action

Schedule a demo