A new generation of network users has higher expectations about what they expect from their service providers; consequently, it is vital that network operators understand the network’s performance through metrics including key performance indicators (KPIs) and key quality indicators (KQIs). These metrics provide insight into both the end user’s experience and network-level performance of critical services and applications.
By providing clarity and insight, performance analysis enables operators to look more broadly at their business and to link network metrics with evolving customer needs and expectations.
Sandvine provides network operators with powerful metrics that combine detailed measurements into unique quality scores that quantify user experience for video and audio streaming, web browsing, VoIP, and even speed test utilities.
Using these metrics and other raw measurements enables network operators to understand network performance for:
Plus, by leveraging Sandvine’s traffic classification technology, network operators can go even deeper into these metrics and other important subjects, to answer questions including:
By monitoring performance and making data-driven decisions, network operators are able to create competitive differentiation, gain market share, and reduce churn, while increasing revenue and profits from new services and improving subscriber quality of experience.