Becoming a Digital Service Provider
A Sandvine Webinar
Digitalization is inevitable. Millennial customers around the world have grown up with beautiful user interfaces, best-in-class digital service platforms and stunning digital ad campaigns. Due to these experiences, subscribers now expect much more from digital interactions than ever before.
To meet the rising tide of digital expectations, communications service providers (CSPs) need to transform into Digital Service Providers (DSPs).
In this session, we’ll provide an overview on how a CSP can complete the digital transformation journey. More specifically we’ll cover:
- The current digital divide
- Understanding who your customers are
- Adapting to customer needs in real-time
- Successfully engaging subscribers
- Completing the digital transformation
Whitepaper: Improving Customer Experience: Best Practices for Subscriber Engagement
In this paper, we’ll share our best practices for subscriber engagement and teach CSPs how to grow top-line revenue and reduce operating costs while improving the overall customer experience.
Whitepaper: Considerations and Best Practices for Zero-Rated Fraud Prevention
By adhering to these principles, CSPs will be able to launch successful zero-rated offerings that prevent fraudulent activities.