Web Browsing QoE Score
A Sandvine Technology Showcase
The ability to monitor the subscriber quality of experience for web browsing is essential to determining when and where network conditions are contributing to an impaired customer experience.
Understanding the relationship between web browsing QoE and network factors helps communications service providers (CSPs) to identify problems, to understand causes and contributing factors, and to evaluate potential solutions.
Sandvine’s web browsing QoE solution allows CSPs to monitor, in detail, the web browsing experience of their subscribers.
The solution builds a comprehensive library of web page anatomy profiles, each associated with a web page that is either popular with subscribers or otherwise designated as important by the operator. By combining these web anatomy profiles, with realtime measurements made as web browsing traffic flows through the network, the solution determines the time it takes to load each page.
This page load time measurement is turned into a web browsing QoE score (on a scale up to five) that corresponds to subscribers’ real-world experiences.
To maximize utility for the CSP, each web browsing QoE score is accompanied by more than 20 associated attributes that can be used to diagnose issues and to identify quality-related trends.