Former Ericsson executive to lead new customer success organization
Fremont, Calif., 7 September 2018 – Sandvine, a leading provider of Network Intelligence solutions, announced that Alan Petry has joined the company as the Senior Vice President of Customer Success. Bringing almost 30 years of experience from a range of senior executive positions, including at Ericsson, Nokia, and AT&T, Petry will be responsible for driving a newly created customer success organization and ensuring the success of Sandvine customer deployments worldwide.
Petry has extensive experience in the telecommunications industry and was most recently VP & COO Managed Services for Ericsson. At Ericsson, he managed Tier 1 strategic customer engagements, including AT&T and Verizon, and led delivery on a full spectrum of managed services for telecom clients. During his seven years at Ericsson, Petry also fulfilled the role of VP of Strategic Business Development & Head of End-to-end Service Solutions, in which he led strategic growth initiatives for Ericsson North America. He has also worked in various capacities at Nokia Siemens and AT&T Mobility in engineering, operations, and services roles.
“Sandvine solutions are serving over two billion subscribers worldwide through deployments with over 150 Tier 1 and Tier 2 operators,” said Petry, Senior VP of Customer Success at Sandvine. “I am excited about the opportunity to work with our customers to support them in the deployment and usage of our industry-leading Active Network Intelligence solutions.”
As the Senior VP of Customer Success at Sandvine, Petry will lead a single customer success organization, created through combining Sandvine’s existing Global Delivery and Global Support teams, which will be responsible for all post-sales activities. This team will focus on delivering the use cases that Sandvine has engineered for operators, including Active Network Intelligence use cases that are being rolled out to customers today. These automation use cases will initially require a high level of interaction with the Customer Success team for the leading edge operators that are deploying them initially, but Petry’s team will create repeatable processes that can be deployed for any operator worldwide.
Commenting on the appointment, Lyn Cantor, President and CEO at Sandvine, said: “Alan has worked with some of the biggest names in the telco space, and he brings a unique blend of technical and commercial experiences to our team, in addition to a great personal network of customer contacts and knowledge of large-scale operator networks.”