Sandvine Tackles The Tussle Over Internet Quality

Whitepaper and multi-part blog series explain technical, commercial complexity underlying QoE

Waterloo, ON; September 16, 2013 – Sandvine, (TSX:SVC) a leading provider of intelligent broadband network solutions for fixed and mobile operators, published a whitepaper today entitled “Exposing the Technical and Commercial Factors Underlying Internet Quality of Experience.”

In the paper, Sandvine uses data measured from live, representative networks to explain how Internet Quality of Experience is the product of technical and commercial decisions made by the full range of players in the Internet chain, including access network providers, tier-1 and tier-2 IP transit providers, hosting and CDN providers, device manufacturers and Internet standards bodies. As a result of this complexity, over-simplified and popularized “quality” benchmarks that purport to measure access network quality, actually report results that are as influenced (or more) by the decisions of others in the Internet chain, all acting rationally in their own best interests. Decisions of one player can impact end-to-end quality irreversibly and push costs onto the next player.

Some interesting conclusions from the whitepaper include:

  • Internet speedometers are broken
    • Speedtest and the Netflix Speed Index don’t actually measure nor reflect access network speed.
  • In the measured networks, YouTube consistently experienced a quality downtime
    • A commercial decision by YouTube has resulted in a noticeable quality downtime for the service during lunch and peak evening hours. Other video services don’t experience a similar phenomenon.
  • Adaptive video, like Hulu and Netflix, slows web, gaming and VoIP traffic
    • On busy networks, adaptive video can expand and push aside non-adaptive content such as web browsing, gaming, and VoIP, due to its interaction with TCP congestion control (an Internet standard).

Sandvine has also published on http://www.betterbroadbandblog.com the first in a multi-part blog series of easy-to-digest whitepaper highlights that illustrate some of the complexities in the tussle over Internet quality.


Sandvine’s network policy control solutions add intelligence to fixed, mobile and converged communications service provider networks to enable services that can increase revenue and reduce network costs. Powered by Sandvine’s Policy Engine and SandScript policy language, Sandvine’s networking equipment performs end-to-end policy control functions including traffic classification, and policy decision and enforcement across the data, control and business planes.  Sandvine’s products provide actionable business insight, the ability to deploy new subscriber services and tools to optimize traffic while enhancing subscriber Internet quality of experience.

Sandvine’s network policy control solutions are deployed in more than 250 networks in over 95 countries, serving hundreds of millions of data subscribers worldwide, www.sandvine.com.

Rick Wadsworth
+1 519 880 2400 ext. 3503

Dan Deeth
+1 519 880 2232


Certain statements in this release which are not historical facts constitute forward-looking statements or forward-looking information within the meaning of applicable securities laws ("forward-looking statements") and are made pursuant to the “safe harbour” provisions of such laws. Statements related to potential benefits of, and demand for, Sandvine’s products are forward looking statements which are subject to certain assumptions, risks and uncertainties that may cause the actual results, performance or achievements of Sandvine to differ materially from the results, performance, achievements or developments expressed or implied by such forward-looking statements. Readers are cautioned not to place undue reliance on such statements.

UPDATED : 2013-09-23 11:29:17