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Telecom Italia

Telecom Italia is an Italian telecommunications company headquartered in Rome, which provides telephony services, mobile services, and DSL data services.

The Challenge

Ensuring a high-quality web browsing and video experience are essential for Telecom Italia to provide the best possible service to their subscribers.

Telecom Italia wanted to measure numerous attributes to measure both web and video quality, so they can proactively diagnose network issues and identify quality-related network trends before they impact their subscribers.

The Solution

A Sandvine customer since 2012, Telecom Italia uses data generated by Sandvine’s business intelligence and subscriber services solutions to generate key performance indicators (KPIs) for their fixed and mobile networks in Italy.

The data is fed by Sandvine’s Record Generator directly to big data and SOC/CEM systems used by Telecom Italia’s internal operations, planning, and marketing teams to make key business decisions.

Success Story: Telecom Italia Elevates the Customer Experience

Telecom Italia is using data generated by Sandvine’s Business Intelligence solutions to generate key performance indicators (KPIs) for their fixed and mobile networks in Italy.

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Location
Italy
Access Technologies
3G, LTE, DSL, FTTx
Services
Fixed and mobile data serving more than 25 million subscribers.


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UPDATED : 2016-08-16 11:08:05