Telecom Italia is an Italian telecommunications company headquartered in Rome, which provides telephony services, mobile services, and DSL data services.
Ensuring a high-quality web browsing and video experience are essential for Telecom Italia to provide the best possible service to their subscribers.
Telecom Italia wanted to measure numerous attributes to measure both web and video quality, so they can proactively diagnose network issues and identify quality-related network trends before they impact their subscribers.
A Sandvine customer since 2012, Telecom Italia uses data generated by Sandvine’s business intelligence and subscriber services solutions to generate key performance indicators (KPIs) for their fixed and mobile networks in Italy.
Success Story: Telecom Italia Elevates the Customer Experience
Telecom Italia is using data generated by Sandvine’s Business Intelligence solutions to generate key performance indicators (KPIs) for their fixed and mobile networks in Italy.