Etisalat is the Middle East’s leading telecommunications operator and one of the largest corporations in the six Arab countries of the Gulf Cooperation Council. A multinational, blue-chip organization, Etisalat has operations in 15 countries in the Middle East, Africa, and Asia.

For nearly 40 years, Etisalat has helped the UAE sustain a position as the region’s main hub for business, trade, and foreign investment by providing reliable and high-quality services. It is one of the global telecommunication industry’s innovation pacesetters, powering its home country, the UAE, into the top ten nations list by providing the latest technologies first.

The Challenge

The UAE is home to some of the world’s most ambitious plans to create smart cities by relying on innovation and creativity. Etisalat, a Sandvine customer since 2006, was seeking ways to improve quality of service, enhance customer experience, and gain visibility into their networks.

The Solution

Etisalat has deployed a variety of Sandvine’s product, including Network Analytics, Fairshare Traffic Management, Network Security, and Usage Management.

These products power Etisalat’s wide range of subscriber services, provide insight into subscribers’ network needs and quality of experience, and let Etisalat protect that experience by defending against malicious traffic and precisely managing any congestion that appears.

In October 2014, Sandvine and Etisalat teamed up to reveal the latest Middle Eastern Internet trends.

"As one of the world’s leading telecommunications operators, we are focused on providing a superior broadband experience to our customers. It is imperative we have a best-in-class solution that allows us to successfully continue down the path of innovation and maintain our position as market leaders.” - Haitham Abdulrazzak, CTO, Etisalat.

Middle East, Africa, and Asia
Access Technologies
DSL, Fiber, 3G, LTE
Prepaid and postpaid services across mobile (3G, 4G) and fixed (DSL and Fiber) access technologies.

"Sandvine’s solutions support a variety of innovative service plans. Using Sandvine’s solutions, like Network Analytics and Usage Management, gives us unprecedented insight into our networks, allows us to take action on subscribers’ quality of experience, and develop unique service plans to meet their needs."

Esmaeel Al Hammadi
VP, Network Development

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UPDATED : 2017-05-19 14:13:43