Resident Operations Engineer
Location
Job Type
Department
Job ID
Remote
Permanent
Global Services
32904516000

The Opportunity
As an Engineer, VAS Network Operations you will be performing daily data center operations based activities at one of Sandvine’s key accounts. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment.  Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.


The Job

  • Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
  • Diagnose Sandvine equipment failures
  • Recommend configuration changes and assist with implementations
  • General services as required including installation of software maintenance updates for all Sandvine devices and solutions
  • Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
  • Work within customers change management and maintenance window guidelines
  • Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
  • Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Lead the analysis/discussion with other departments in order to solve and prevent issues
  • Submitting and escalation of issues into L2 support as needed
  • Accountability for Case management and ensuring that they are resolved
  • Providing consultative support and mentor other less experienced team members
  • Positive contribution towards quality reviews for other colleagues and peers


What Skills You Bring

  • Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
  • Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible
  • Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…
  • Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio
  • Good understanding of NFV particularly around MANO/ONAMP
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Experience in Quality Assurance testing
  • Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
  • Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
  • Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
  • Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Ability to manage challenges and set priorities in a complex environment


Additional Knowledge and Skills

  • Positive can-do attitude with strong sense of ownership
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  • Accountability and issues management
  • Ability to manage and resolve ambiguity
  • Ability and willingness to take initiative in driving projects to completion and operate with minimal supervision
  • Ability to professionally work with and in front of a customer even under high pressure and challenging environments
  • Excellent troubleshooting, investigative, problem solving  and communications skills
  • Team environment
  • Ability to absorb new technologies
  • Passion for customer satisfaction
  • Attention to detail and follow-up
  • Excellent oral and written communication and presentation skills
  • Ability to multitask and seamlessly manage several customer requests
  • Ability to work under pressure to meet strict deadlines and adhere to challenging delivery schedules
  • Should be willing to work hands on with equipment and tools where required and support other team members in a cross functional role
  • Customer facing skills
  • Excellent problem solving and multi-tasking skills
  • Experience with programming or scripting languages such as Java, C/C++, python, Perl etc
  • Experience with web technologies (Javascript, HTML5, HTTP, Angular, ...)
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP
  • Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
  • Good Experience with modern web applications using Ajax and REST API’s will be advantageous
  • Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (microstrategy, tableau, elastic search, kibana, grafana)
  • Good Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment


Education

  • Bachelor’s Degree in Computer Science, Engineering, or other STEM program; alternative educational programs may be accepted at the discretion of the department VP preferred.  Education may be substituted for comparable relevant work experience


About Sandvine
Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.

As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.


What Can You Expect From Us

  • Competitive salary
  • Benefits and vacation from day one
  • Commitment to employee health and well-being
  • Fun work environment
  • International travel opportunities (role-dependent)

 

Sandvine Applicant Data Protection Authorization

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While we're not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role. Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.

Please reach out to our recruiters to begin a conversation about how we can ensure that you deliver your best work. You may also email our team at GTATeam@sandvine.com to begin a conversation about individual accessibility needs throughout the hiring process and support moving forward if you are successfully hired.

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