Resident Engineer
Location
Job Type
Department
Job ID
Remote
Permanent
Global Services
26910599580

The Opportunity

As a Resident Engineer based at our customer location, VAS Network Operations you will be performing daily data center operations based activities at one of Sandvine’s key accounts. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolve potential issues on a high availability production environment.  Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.

The Job

  • Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
  • Diagnose Sandvine equipment failures
  • Recommend configuration changes and assist with implementations
  • General services as required including installation of software maintenance updates for all Sandvine devices and solutions
  • Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
  • Work within customers change management and maintenance window guidelines
  • Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
  • Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Lead the analysis/discussion with other departments in order to solve and prevent issues
  • Submitting and escalation of issues into L2 support as needed
  • Accountability for Case management and ensuring that they are resolved
  • Providing consultative support and mentor other less experienced team members
  • Positive contribution towards quality reviews for other colleagues and peers
  • Provide both technical and non-technical consultancy and guidance to team members
  • Driving competency and capability of the regional technical team by providing knowledge transfer, consultative support and mentorship to other colleagues


What skills you bring

  • 5+ years of Experience in Customer Network Operations for deployment, maintenance, administration and operational tasks is mandatory.
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
  • Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack, Kafka managment and experience with automation tools like Ansible
  • Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…
  • Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio
  • Good understanding of NFV particularly around MANO/ONAMP
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)


About Sandvine

Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.

As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.

What can you expect from us

  • Competitive compensation plan
  • Benefits and vacation from day one
  • Flexible working hours
  • Employee development including training programs and mentorship
  • Career development and advancement opportunities
  • International travel opportunities (role-dependent)

Sandvine Applicant Data Protection Authorization

Thank you for your interest in Sandvine. In order to consider you for possible employment with Sandvine, we need to collect and process some of your personal data. Please read the following Sandvine Data Protection Authorization and provide your consent to collect and process your personal information for employment consideration.

Your data will be retained by Sandvine in our global recruitment system located in Canada for a period of five years. The information you are submitting to Sandvine is considered personal information and may be protected by worldwide data protection laws, including but not limited to the Canadian PIPEDA and the EU General Data Protection Regulation (GDPR). Sandvine takes data privacy compliance very seriously and is committed to compliance with all applicable privacy laws.

Sandvine requires your permission to collect, process, use, store, and share your personal information, as well as transfer this information to our recruitment system. Sandvine will not share, sell, or rent your personal information with or to third parties for their personal use without your consent. Access to your data will be strictly limited to Sandvine's Staffing Operations, Recruitment Personnel, Sandvine Hiring Managers, and relevant employees selected to conduct employment interviews. Any individual requiring access to your personal data as part of his/her job responsibilities is trained on data privacy laws and held accountable for compliance. For a copy of the Sandvine Privacy Policy, or for privacy-related questions, please email careers@sandvine.com.

By submitting your application, you acknowledge that you have read and agree to this authorization, including providing consent to collect your personal data for the purpose of potential employment or an internship with Sandvine. We will not be able to accept applications otherwise.

While we're not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role. Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.

Please reach out to our recruiters to begin a conversation about how we can ensure that you deliver your best work. You may also email our team at GTATeam@sandvine.com to begin a conversation about individual accessibility needs throughout the hiring process and support moving forward if you are successfully hired.

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