Collections Specialist
Job Type
Job ID

Transform the way the world runs networks

The Opportunity 

As a Collections Specialist within the Sandvine finance team, you will be responsible for providing integral support to the accounts receivable cycle, with a specific focus on the global collections process. Reporting to the Senior Manager, Finance, you will own accountability in reducing AR delinquency in order to achieve corporate DSO objectives and quarterly cash collection targets. You will be the first point of contact for customer contacts when it comes to resolving billing and payment issues, and account discrepancies. You will also own all weekly, monthly, and quarterly reporting pertaining to accounts receivable.

The Job

  • Administer collection calls and correspondence in a fast paced and global oriented accounts receivable department
  • Monitor and maintain difficult customer accounts, including escalation of the accounts to the internal account team
  • Work with external customer contacts to effectively resolve payment discrepancies and short payments
  • Ensure delinquency notices are issued and accounts restrictions are applied to customer accounts in a timely manner in accordance with company policy
  • Verify and post account receivable journals, cash receipts, allowances for doubtful accounts, and other records
  • Process credit notes, withholding tax certificates, and other account adjustments
  • Perform monthly reconciliations of AR, GL and sub ledger accounts
  • Prepare weekly AR summary reports for senior management and lead bi-weekly status update meetings with the Senior Manager, Finance and VP, Finance
  • Contribute to weekly calls with regional sales leaders, with a focus on AR collection issues and resolution
  • Complete quarterly AR reporting and DSO analysis for external stakeholders and the executive team
  • Complete ad hoc customer and receivable analysis as required

What Skills You Bring

  • Diploma or Bachelor’s Degree in Finance or Business
  • 1+ years of relevant experience preferred, but not required
  • Strong work ethic and detail oriented, with a focus on quality
  • SAP experience is a definite asset
  • Ability to take initiative and resolve issues
  • Ability to work well independently and as a member of a team
  • Excellent written and verbal communication skills
  • Strong sense of accountability and ownership to meet tight quarterly deliverables and deadlines
  • Excellent time management skills and ability to prioritize tasks
  • Strong computer skills, includes MS Office
  • Organized
  • Ability to adapt in a fast-paced work environment
  • Relationship building and management with both internal and external contacts
  • Decision-making ability

About Sandvine

Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.
As a Sandviner, you will take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.

What Can You Expect From Us 

  • Competitive compensation plan
  • Flexible working hours – in some roles, work from home
  • Employee development including training programs and mentorship
  • Career development and advancement opportunities
  • International travel opportunities- we are a global company

Sandvine Applicant Data Protection Authorization

Thank you for your interest in Sandvine. In order to consider you for possible employment with Sandvine, we need to collect and process some of your personal data. Please read the following Sandvine Data Protection Authorization and provide your consent to collect and process your personal information for employment consideration.

Your data will be retained by Sandvine in our global recruitment system located in Canada for a period of five years. The information you are submitting to Sandvine is considered personal information and may be protected by worldwide data protection laws, including but not limited to the Canadian PIPEDA and the EU General Data Protection Regulation (GDPR). Sandvine takes data privacy compliance very seriously and is committed to compliance with all applicable privacy laws.

Sandvine requires your permission to collect, process, use, store, and share your personal information, as well as transfer this information to our recruitment system. Sandvine will not share, sell, or rent your personal information with or to third parties for their personal use without your consent. Access to your data will be strictly limited to Sandvine's Staffing Operations, Recruitment Personnel, Sandvine Hiring Managers, and relevant employees selected to conduct employment interviews. Any individual requiring access to your personal data as part of his/her job responsibilities is trained on data privacy laws and held accountable for compliance. For a copy of the Sandvine Privacy Policy, or for privacy-related questions, please email

By submitting your application, you acknowledge that you have read and agree to this authorization, including providing consent to collect your personal data for the purpose of potential employment or an internship with Sandvine. We will not be able to accept applications otherwise.

Thank you for your interest in Sandvine. While we're not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role. Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.

Please reach out to our recruiters to begin a conversation about how we can ensure that you deliver your best work. You may also email our team at to begin a conversation about individual accessibility needs throughout the hiring process and support moving forward if you are successfully hired.