Lab Manager
Location
Job Type
Department
Job ID
Tokyo
Permanent
East Asia Sales
12821229453

Transform the way the world runs networks

The Opportunity 

Lab Manager will be a hands-on leader, responsible for organizing and controlling all aspects of Sandvine’s lab environment including: supervising general workflow, ensuring quality customer service and maintenance of equipment, quality control, purchasing and day-to-day running of the lab. Lab Manager will possess excellent customer service skills in order to liaise with team members within Engineering, IT, Manufacturing, Quality Assurance, and other organizations with high quality and fast turnaround expectations. Additionally, the Lab Manager will negotiate deliverables and deadlines, monitor output, and respond quickly to breakdowns, bottlenecks or supply problems.

The Job

  • Organize and manage the activities/workflow in the Lab
  • Design and configure solutions based on end user requirements
  • Setup, configure and maintain servers, databases, network devices such as Routers, Switches, Firewalls, power controllers, desktops, UPS
  • Monitor and maintain Lab health
  • Manage network and server capacity and configurations.
  • Supervise the ordering, delivery, and appropriate testing of new hardware and supplies
  • Ensure equipment is tested, calibrated, and labeled where required to ensure accurate records and device sanity
  • Perform quality tests and ensure the company meets it quality assurance standards
  • Adhere to and monitor the change control process
  • Maintain lab documentation (such as lab descriptions, diagrams, and processes)
  • Implement a preventative maintenance program for equipment
  • Establish an approval process for removing any equipment
  • Make risk assessments for the Lab and ensure that company policy is observed
  • Evaluate and assess new tools and equipment

What Skills You Bring

  • Previous experience working as a lab technical specialist
  • Knowledge of equipment and processes used in a datacenter environment that relies on various automation technologies.
  • Strong Technical background with an understanding of networking, switches, specifically IP related technologies
  • Experience with FreeBSD, Linux, Solaris, or UNIX like operating systems
  • Experience with Firewall and Sniffer technologies (e.g. ipfw, TCP dump, snoop, wireshark)
  • Experience with scripting languages (e.g. Bash, Python, TCL, JavaScript, JS)
  • Experience in cloud based solutions such as Openstack, AWS, Azure
  • Experience working in a geographically diverse data centre operation
  • Strong analytical, problem solving and decision-making skills
  • Active listener with the ability to communicate ideas and instructions clearly and concisely
  • Networking, System and Application certifications (e.g. CCNA, CCNP, CCIE, RHCA, RHCE) would be considered an asset
  • Experience with open source monitoring tools such as MRTG and Nagios
  • Strong interest and enthusiasm for computer hardware and networking
  • Install and configure network(L2/L3 switches, routers, firewalls) and server hardware
  • Excellent domain knowledge in networking field either in mobile, telecom, embedded and/or cloud based systems/product solutions
  • Knowledge of equipment and processes used in a datacenter environment that relies on various automation technologies
  • Experience with operational metrics, maintaining accurate records, and compiling schedules and reports
  • Ability to make rational decisions in time sensitive situations

About Sandvine

Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.

As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.

What Can You Expect From Us

  • Competitive salary
  • Benefits and vacation from day one
  • Commitment to employee health and well-being

Sandvine Applicant Data Protection Authorization

Thank you for your interest in Sandvine. In order to consider you for possible employment with Sandvine, we need to collect and process some of your personal data. Please read the following Sandvine Data Protection Authorization and provide your consent to collect and process your personal information for employment consideration.

Your data will be retained by Sandvine in our global recruitment system located in Canada for a period of five years. The information you are submitting to Sandvine is considered personal information and may be protected by worldwide data protection laws, including but not limited to the Canadian PIPEDA and the EU General Data Protection Regulation (GDPR). Sandvine takes data privacy compliance very seriously and is committed to compliance with all applicable privacy laws.

Sandvine requires your permission to collect, process, use, store, and share your personal information, as well as transfer this information to our recruitment system. Sandvine will not share, sell, or rent your personal information with or to third parties for their personal use without your consent. Access to your data will be strictly limited to Sandvine's Staffing Operations, Recruitment Personnel, Sandvine Hiring Managers, and relevant employees selected to conduct employment interviews. Any individual requiring access to your personal data as part of his/her job responsibilities is trained on data privacy laws and held accountable for compliance. For a copy of the Sandvine Privacy Policy, or for privacy-related questions, please email careers@sandvine.com.

By submitting your application, you acknowledge that you have read and agree to this authorization, including providing consent to collect your personal data for the purpose of potential employment or an internship with Sandvine. We will not be able to accept applications otherwise.

Thank you for your interest in Sandvine. While we're not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role. Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.

Please reach out to our recruiters to begin a conversation about how we can ensure that you deliver your best work. You may also email our team at GTATeam@sandvine.com to begin a conversation about individual accessibility needs throughout the hiring process and support moving forward if you are successfully hired.

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