TEXT SIZE:

Careers at Sandvine

Resident Solutions Engineer

Location: Dubai, (Global Services)

Want to help build a Smarter Internet?
The Opportunity
As a Resident Solutions Engineer you will be play a key role in the development, testing, and final system integration and customization of Sandvine solutions. You will be working closely with the customers' operations and development teams. Provide solution/technology/product consulting, technical, and sales support for the account.  

The Job
  • Work with Customer to develop new policies, customize deployed policies, create new measurements, add new use-cases
  • Working with Customer design team to perform integration and functionality testing of new products and solutions in customer Lab
  • Recommend configuration changes and assist with implementations
  • Complete or coordinate maintenance window activities
  • Proactive Policy audit and optimization initiatives
  • Work within customers change management and maintenance window guidelines
  • Sandvine product inventory management
  • Facilitate customer requirements leveraging Sandscript and other Scripting languages like Bash/Python
  • Maintain documentation for projects with Sandvine to keep the documentation up to date
  • Assist with communication, consultation, coordination, escalation, and leadership to address cases with Sandvine Customer Support
  • Act as the liaison and advocate between customer operations personnel and Sandvine customer support, including the Account Management team and engineering staff
  • Provide knowledge transfer to customer
 
What skills you bring
  • BS or MS (or equivalent) degree in Engineering or Computer Science
  • 5+ year experience in networking and data communications industry with different operator networks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc)
  • Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc)
  • Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP, VPN
  • Excellent background in diameter application Gx/Gy and interface with charging and policy control
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Experience with or exposure to programming or scripting languages such as Java, C/C++, python, Perl etc
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  • Excellent oral and written communication and presentation skills
  • Excellent troubleshooting and investigation skills

Additional Assets:
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
  • Experience with web technologies (Javascript, HTML5, HTTP, etc.)
  • Knowledge of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Experience of data modelling, DB administration, SQL/Postgresql, ETL and/or BI in general
  • Understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
  • Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
 
The Company 
At Sandvine, we’re really smart people doing a really hard, important job. We’re building a smarter Internet. Communication service providers use our products to deploy new subscriber services, engage with subscribers and gain insight into, optimize and secure network traffic. We’re a global company with over 300 customers in more than 100 different countries. 
Recognized as one of Canada’s Best Workplaces by Great Places to Work® Institute 10 times, our Team Members have the opportunity to innovate, take on new challenges, and make a difference in delivering products that have a real business impact to our global customers. Their ideas are heard and quickly translated into reality, helping to shape tomorrow's smarter Internet.

What can you expect from us
  • Competitive compensation plan
  • Flexible working hours – in some roles work from home
  • Employee development including training programs and mentorship
  • Career development and advancement opportunities
  • International travel opportunities- we are a global company
 
Thank-you for your interest in Sandvine. While we’re not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role. Otherwise, we’ll keep your resume in case there is a match with future opportunities.
In the meantime, if you want to learn more about life at Sandvine, follow us on Twitter (@Sandvine) and Facebook (Facebook.com/Sandvine).
Sandvine is committed to supporting a culture of inclusion, diversity and accessibility to employment for all.   We are proud to operate as an equal opportunity employer.
-The Sandvine Global Talent Acquisition Team
#LI-SD1
#LI-KS1

UPDATED : 2017-01-09 11:33:58