Blog | Sandvine

One thing became very clear after attending the LTE MENA conference in Dubai over the past few days: Customer Experience is a major item on mobile operators’ minds. Jerry Gregoire, the former CIO of Dell, nailed it when he said, "The customer experience is the next competitive battleground."

Procera’s embedded team descended upon Las Vegas last week for the annual Interop Conference and Expo at the Mandalay Bay convention center. The theme for Interop this year was “Celebrating the IT community” and to get into the celebrating spirit, the expo hall hours were kicked off with a grand entrance from UNLV’s marching band!

It was our privilege to be represented in one of the kickoff sessions for the CCA show in San Antonio this past Thursday. The competitive carriers are any carrier who is not Verizon or ATT (as defined by the number of subscribers).

It was great experience for Procera Networks to participate in the RSA Conference at the Moscone Center in San Francisco this past week. We had the opportunity to meet with dozens of companies, new and old, inquiring about our technology. Procera's demonstrations of Network Application Visibility Library (NAVL) in high-performance applications drew great...

It is early February, and that means that another very successful Animal Farm show is behind us. What is Animal Farm, you ask? It is a 450-member user group that consists of WISP’s (Wireless Internet Service Providers) from around the world, who provide high-quality, high-speed broadband service. This service is typically provided to rural areas that are...

Just returned from the NTCA Wireless Symposium and WiExpo in Las Vegas. This whirlwind two day event had a very concise and jam packed agenda. We were pleased to be an exhibiting vendor for this large, established service provider show. The specific focus on wireless support and growth for rural service providers, is particularly important. Many thanks...

I spent last week in Palo Alto at the Carrier Network Virtualization event in Palo Alto, and it was an interesting mix of hope, optimism, and reality check. There were a few key messages that came out of the conference, and they were surprisingly common across DSL, Cable, and mobile operators.

Matsumoto-san from Softbank Mobile is a smart, experienced and passionate man. And funny! “You’re all too rich” was aimed at the operators in the room as an encouragement to put themselves in their customers’ shoes.

I proclaim victory! Victory to E over S, victory to Experience over Service – victory to QoE over QoS! In a world of best effort, this makes me happy. Finally there’s focus on what matters – the subscriber.

The world of telecommunications in Africa is definitely changing. Gone are the days of telecom operators telling their customers what they can and can’t have; it’s now all about the customer and the experience that they enjoy. I spoke with many operators at AfricaCom 2013 last week, from Cairo to Cape Town, and the question was always the same: what can you...