Everything about business services is mission critical. There's no room for downtime, unresponsive support, or rigid offerings that won't tailor to individual business needs.
Strong business communication services are built methodically, piece by piece, and over time. Best practices are hard earned, taking great effort and precious time to develop and deploy. That's why the service provider community is so interested when a fellow provider demonstrates excellence and success.
The Milan based, TWT SpA is noteworthy for its long record of success and its best practices in service delivery. We are glad they described one of these best practices and the results they achieved in the TWT Case Study.
Dan has extensive experience in service provider and enterprise networking and services. He has held marketing leadership roles at Cisco, BroadHop, and Alcatel-Lucent. Dan is a Silicon Valley-based, industry veteran who likes biking the local hills, his first-hand view into the joys and perils of technological change, and the challenge of bringing cutting edge solutions to market.