Quality trends highlight problems well before they become quality issues affecting subscribers.  Service providers can monitor application Quality of Experience (QoE) and take steps to resolve infrastructure problems that could affect a large number of subscribers. This approach can reduce ongoing call center activity and help ensure a smooth, successful introduction of new service provider branded services.

Operational Support Management initially supports QoE analysis for applications like Web browsing and VoIP.  As service providers continue to introduce VoIP services, a tool that can proactively measure VoIP quality trends is essential to secure customers. 

Sandvine offers a comprehensive set of quality metrics including VoIP Mean Opinion Scores (MOS), call jitter, call delay, and call packet loss. Using Sandvine’s Network Demographics reporting, service providers can visually identify network problems before subscribers notice any impact on their VoIP call quality.

Sandvine QoE metrics are easily consolidated across the entire network for a true measurement of VoIP quality that is unavailable from isolated sampling approaches. Service providers can also isolate VoIP quality between specific regions within their network to ensure complete satisfaction for subscribers within their serving area. And Sandvine QoE reporting tracks other valuable call details such as the number of calls between specific regions and the average duration. For example, Marketing can now monitor the growth in call volume and call duration between East and West regions with the introduction of a new flat-rate calling service.

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