Careers At Sandvine

Do you have what it takes to be the next Super Hire? With customers in 80 countries and more than 300 employees around the globe, Sandvine is always looking for super talent to continue building our award-winning team! Sandvine is an extraordinary place to work! That’s why we’ve been voted one of Canada’s Best 50 Places to Work for four consecutive years.

Sandvine builds networking equipment and solutions that help broadband and mobile data service providers enhance the Internet experience for their subscribers. Check out the exciting career opportunities we have for you and become part of our team today!

Featured Career:

Network Support Technician - Bilingual (Spanish)

Waterloo, Ontario

As a member of our technical support team you’ll provide post-sales support to customers and Sales Engineers located throughout the globe.  Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products.  You will be required to work on call and work shifts on a rotating basis.  You’ll use your excellent troubleshooting and investigative skills to resolve technical issues for customers, and to communicate the features and benefits of Sandvine solutions.
 
You will work in our team environment, taking responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. You will also provide backup support for remote Sales Engineers, including preparing technical customer presentations and working with Service Providers’ to evangelize, architect, implement, and support Sandvine solutions in their networks.  Communication is key to this role as your opinion and ideas will be critical for the future development and operation of our product as you will be a key individual relaying the thoughts and comments from our customers.

If you have what it takes to work in a diverse, dynamic environment, we want to talk to you right away!

• Minimum of 2 year experience in a technical role.
• Degree or diploma from a technical institute
• Hands-on Unix experience (BSD/Linux/Solaris)
• Technical background with a strong understanding of networking (specifically IP related technologies)
• Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers – a valuable asset
• Excellent troubleshooting, investigative, and communications skills
• Experience with programming and/or scripting, SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment – a valuable asset
• Experience in a technical product lab setting or operational network environment – a valuable asset
• Ability and willingness to travel internationally
• Bilingual (English/Spanish) required

Click here to apply for this position now