Careers At Sandvine

Do you have what it takes to be the next Super Hire? With customers in over 60 countries and more than 300 employees around the globe, Sandvine is always looking for super talent to continue building our award-winning team! Sandvine is an extraordinary place to work! That’s why we’ve been voted one of Canada’s Best 50 Places to Work for three consecutive years.

Sandvine builds networking equipment and solutions that help broadband and mobile data service providers enhance the Internet experience for their subscribers. Check out the exciting career opportunities we have for you and become part of our team today!

Featured Career:

Director, Documentation & Content Management

Waterloo, Ontario

Based in our Waterloo Head Office, you will be an integral part of the Engineering team with responsibility for managing a globally distributed technical writing team. You will make decisions and recommendations regarding the strategic direction of technical documentation development, with a specific focus on ensuring global team efficiency.

Specific responsibilities will include:

• Define the overall strategy for content management and documentation workflow
• Work with documentation team, extended Sandvine team and external vendors to implement revise documentation process
• Initially, part of time will be spent working within a product development cycle to write technical product documentation and training materials when required (<40%)
• Ensure the effectiveness of the documentation by utilizing an internal review process and incorporating customer feedback
• Develop and manage relationships in a professional manner across functional area.
• Independently apply departmental standards and processes and provide ongoing recommendations for improvement and resolution of issues. Revise and update standards as required.

If you have what it takes to work in a diverse, dynamic environment, we want to talk to you right away!

    

• Comprehensive knowledge of content and document management
• Documentation team management experience, preferably at the Director or Senior Management level
• Exposure to project management framework and system implementation lifecycle
• Gathering requirements and facilitating information-gathering workshops
• Document Management system implementation highly desirable
• A college diploma, university degree, or professional equivalent in a professional writing related area of study
• 3+ years of professional technical writing (minimum)
• Proven experience working on large documentation projects created within a defined content development cycle
• Experience working and building relationships with Subject Matter Experts
•  Exceptional written and verbal communication
• Strong technical skills
• Experience with networking  technologies is desirable
• Experience with Microsoft Office products including Microsoft Excel, PowerPoint, Word, Visio and Outlook
  

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