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Title
Network Support Technician
Location
Waterloo, Ontario
Description
Are you bright, passionate and an over-achiever? Are phrases like “Under Promise/Over Deliver” and “Work Hard/Play Hard” a part of your regular vocabulary? Is your approach built around sharing knowledge, minimizing office politics, and driving a quality work experience? If so, then the “Sandvine Way” and this opportunity are for you!
As a member of our technical support team you’ll provide post-sales support to customers and Sales Engineers located throughout the globe. Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. You will be required to work on call and work shifts on a rotating basis. You’ll use your excellent troubleshooting and investigative skills to resolve technical issues for customers, and to communicate the features and benefits of Sandvine solutions.
You will work in our team environment, taking responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. You will also provide backup support for remote Sales Engineers, including preparing technical customer presentations and working with Service Providers’ to evangelize, architect, implement, and support Sandvine solutions in their networks. Communication is key to this role as your opinion and ideas will be critical for the future development and operation of our product as you will be a key individual relaying the thoughts and comments from our customers.
If you have what it takes to work in a diverse, dynamic environment, we want to talk to you right away!
Skills
- Minimum of 2 year experience in a technical role.
- Degree or diploma from a technical institute
- Hands-on Unix experience (BSD/Linux/Solaris)
- Technical background with a strong understanding of networking (specifically IP related technologies)
- Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers – a valuable asset
- Excellent troubleshooting, investigative, and communications skills
- Experience with programming and/or scripting, SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment – a valuable asset
- Experience in a technical product lab setting or operational network environment – a valuable asset
